Privacy Policy

Effective Date: December 16, 2024

Cambridge Roof Exchange ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

When you submit an enquiry through our contact form, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Any other information you include in your enquiry

b) Non-Personal Information

We use Google Analytics and Google Ads (conversion tracking) to collect non-personally identifiable information, such as:

• Your IP address
• Browser type and version
• Pages visited and time spent on the site
• Device information (e.g., desktop, mobile)
• Interactions with our ads or website features

2. How We Use Your Information

a) Personal Information

We use the information collected via the contact form to:

• Respond to your enquiries
• Provide the information or services you request
• Improve our customer service

b) Non-Personal Information

We use Google Analytics to:

• Understand how users interact with our website
• Improve our website's performance and functionality

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information:

• With service providers who assist us in operating our website (e.g., hosting providers, analytics tools)
• If required by law or to comply with legal obligations

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyse site usage, and measure the effectiveness of our advertising. This includes:

• Google Analytics cookies (to understand how users interact with our website)
• Google Ads cookies (for conversion tracking and to measure the effectiveness of our advertising)

We only use these cookies with your consent, which you can provide or withdraw at any time using our cookie banner or by revisiting this Privacy Policy.

You may also manage cookies through your browser settings. Disabling cookies may affect site functionality.

If you wish to change your cookie preferences or withdraw your consent at any time, you can do so using the 'Cookie Settings' link in the footer of our site, or by contacting us at support@cre.me.uk.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Object to or restrict certain types of processing

To exercise these rights, please contact us at support@cre.me.uk.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with the revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

• Cambridge Roof Exchange
• support@cre.me.uk
• 223 Barton Court, Comberton, Cambridge, CB23 7BU
• +441223782085

10. Legal Basis for Processing (EEA/UK Visitors)

For visitors from the European Economic Area (EEA) and the United Kingdom, we rely on your consent as the legal basis for processing data collected through analytics and marketing cookies.